This bonus tool is a great way to recruit every customer that orders from your store into your referral program if they have a positive experience in your store. You can offer them an incentive if they answer one question survey.
To get this powerful bonus tool set up for your account, please get the code from our Customer Success Team.
Step 1. Login to your Shopify admin panel.
- Step 2. From your Shopify admin, go to Settings and click on .
Step 3. Look for Order processing and paste the code field provided for Additional scripts. Click on Save button.
Once your successfully added the code, a pop up will show on your order confirmation page.
If your customer clicks the Rate Us Now button, they will be prompted to take a Survey as shown here:
Show if someone rates a 9 or 10 what happens:
If someone rates a 9 or 10 you can have them automatically signed up for your referral program and then you can ask them for a review on any site like Facebook or anywhere you get reviews in exchange for another reward like a $10 Amazon gift card or anything that you decide as shown here.
Unfortunately, not every customer will rate you a 9 or 10, so if someone rates you between 1 - 6 you can just ask them why and ask them if they would like a call from a manager as you can see here when I selected 2.
